❓ Frequently Asked Questions (FAQ)
1. How long does delivery take?
We process orders within 1–2 business days. Delivery usually takes 3–7 business days across the UK.
2. Do you offer free shipping?
Yes, we offer free UK shipping on selected orders and promotions.
3. Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email.
4. What is your return policy?
We offer a 14-day return policy. Items must be unused and in original packaging.
5. Do you ship internationally?
Currently, we only deliver within the United Kingdom.
6. What payment methods do you accept?
We accept all major debit/credit cards, Apple Pay, and Google Pay.
7. What if I receive a damaged or wrong item?
Please contact us within 48 hours of delivery, and we’ll resolve the issue as quickly as possible.
8. How can I contact you?
You can reach us at support@celora.store
We usually respond within 24–48 hours.